A week after we were home I got a thank you card in the mail from Gigi and the North shore store crew. I look forward to seeing them again in September.
We stopped by the downtown store during a weekend trip to Chattanooga and purchased a fleece jacket for our daughter. A few days later we noticed a hole in the shoulder, a manufacturing flaw. Since we live out of town we couldn’t simply return the jacket and didn’t want to pursue a lengthy return with North Face (6-8 weeks). We called and spoke with the manager, Brittany, who was so genuine and friendly about everything. She got us in touch with Jon from customer service and after providing some photos and a receipt, he emailed us a UPS return slip to return the jacket for free and concurrently overnighted us a replacement. What more could you ask for?! We appreciate the wonderful customer service and we will definitely stop by again the next time we visit Chattanooga. You’ve earned a customer for life. Thank you!!!
The North shore Rock Creek location however is awesome! If you need/want superior customer service ask for Gigi, especially if you want to buy sandals or have questions about clothing fit.
The staff was not at all helpful and spent all their time talking with each other behind the counter. The only time they would talk to us was at the register or if a customer came to them needing something from the back like sandals. The staff at this location needs way better leadership and supervision.
Smaller store with high end outdoor/trendy wear. Some gear and footwear. Most gear is focused on climbing bouldering.
Gigi was excellent and helped me find everything I was looking for. I ended up spending $750.00+ on new sport dresses, skirts, sandals and bathing suits. So happy!
I've had such an amazing experience every time I walk into rock creek! The staff is always welcoming and I feel confident in their knowledge of outdoor equipment. Both peter and tim have made me feel exceptionally welcome walking into the store! I almost feel like I'm visiting friends rather than shopping for my next outdoor adventure!
I did not have a good experience at this Rock Creek location.
Great gear, apparel and climbing / hiking / camping store. Has other location but this is a great taste of Rock Creek downtown. Reflects the outdoors opportunities around Chattanooga and well worth checking out. Up scale equipment with occasional sales.
Rock Creek At The Block is a US Shoe Store based in Chattanooga, Tennessee. Rock Creek At The Block is located at 231 Broad St, Chattanooga, TN 37402, USA.
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