We love the Southern Belle. The folks are very friendly, going out of their way to meet needs. It was on a Southern Belle cruise that I learned to love prime rib! But last night’s prime rib left a lot to be desired. I was disappointed only in that. Otherwise, the cheesecake was delicious, and our shrimp and cheese plates (in lieu of wine) were fantastic. We met and talked to new friends and laughed a lot. Thank you for the experience.
Everything else was great though. It was clean and the kids had a blast.
My family got to enjoy a lunch cruise about the riverboat. Our first impression was to be nervous because of the large number of people boarding but that was met with swift kindness and order provided by the staff. We were guided to our seats and then off on our voyage we went. The food provided was amazing and the lines went quickly. Following lunch there was live entertainment to suit your needs or you could explore the vessel. My children loved meeting the captain and steering the boat. The captain we had that day was a great man who took plenty of time explaining to guests how things operated. Upon our return to the dock the staff was once again great in aiding the exit of the boat. The dining quarters were clean and all walkways were debris free. Would love to make another trip to ride the riverboat maybe for dinner the next time.
If they would have let me put no stars I would have but it wouldn't let me posy until I clicked at least one star. I am so disappointed in this cruise. I have been on river boats before but this one was awful. NO LIVE entertainment and the customer service SUCKED!!!! We got up from our table just to walk outside and came back and our drinks and everything was gone. The staff could have asked if we were done, but nope. Then we walked down to the first level to check out the so called live entertainment and there was nothing there but a empty stage. I called and spoke to a young lady who was very rude by saying oh we don't give refunds at all, in her hateful voice. I said I am not asking for a refund but I would like to have a manger call me. Then Tuesday came and I had to call them. Spoke to a young man sounding like he was barely 20, said I am sorry but our entertainment got stuck in traffic. REALLY!!! so why were we not told of this before entering the boat uh? Yeah so needless to say we are out the 100 bucks for the so called dinner and live entertainment. BIG JOKE!!!! I do not recommend doing this cruise, save you money.
The atmosphere was very pleasant and every member of the crew was friendly and helpful. The food was excellent. This trip was a little different as it was cold but had snow which added a Christmas spirit to the cruise. Music was a little disappointing but all in all it was worth it.
We rode the Southern Belle again for a field trip with my sons class. The trip is fun and interactive, but “dinner” was supposed to be part of the deal and all we got was pizza, bread and salad that was smothered in a creamy dressing and CHEESE! I am vegan, sensitive to yeast and lactose intolerance, so no chance I’m eating cheese or bread. When they said “dinner” I assumed we would order from a menu but there were no options at all. Lots of people have lactose or gluten allergies, which would cancel out everything even if I didn’t choose to be vegan. It may have been a miscommunication and I would have been fine if it would have been clear that I needed to pre-eat.
Southern Belle Riverboat is a US Travel Agency based in Chattanooga, Tennessee. Southern Belle Riverboat is located at 201 Riverfront Pkwy, Chattanooga, TN 37402, USA.
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