Makeup around smile lines started cracking an hour after application.
Cons:
Laura at SpaGo made my hair look and feel wonderful after another salon had really ruined the cut. Thank you Laura for making my hair look gorgeous again!!
Candace said she would not take offense to any corrections I asked for, and she did match the color of my neck to the color of my face when I asked.
Haircut Weekly, awesome staff
Front desk ladies would not make eye contact and had a demeaning tone.
The makeup caused an acne breakout the same day of the trial. Candace would not let me open my eyes during application, so I don't know if she used clean brushes or not. Note that the client she talked to the whole time had severe cystic acne and was a regular, which makes me worry even more.
Okay salon. The girl didn't really know how to do my specific cut, and admitted it. It came out okay, but not the way I wanted. Clean and customer service was nice.
Candace agreed to send me a check with a refund the week after the trial after I talked to my wedding planner about her. Then Candace debated the refund amount, then she did not confirm how much she would refund me. Two weeks later when I followed up she did not reply, a week after I called the salon and she replied a day later saying that she would not give me a refund at all because of her policies which were in the contract. If she had said that from the beginning it would not have been that bad, but the way she handled it was just shady.
The eyeshadow she used caused a reaction that had my eyes peeling and swollen for the next three days.
I expected that since I was paying a premium, I would get to do some "trial an error" on my "trial" day. However, Candace had booked a client immediately after me, so we did not have time for a feedback talk, which I thought was the whole point of the trial.
Candace had a conversation with her next client (who had arrived early) most of the time she was working on me, I was not given an opportunity to provide feedback during the makeup application.
They charge $420 for wedding and trial hair and makeup. The Blowout (another high quality local salon) charges $270 for the same services, that's a 36% premium for a lower quality service.
Pros:
Eyebrows were filled in like blocks, not very well blended
At the beginning of the trial Candace asked me what I would like, I showed her my Pinterest board for eyes and she just got started, we did not talk about what I wanted for the rest of my face. At the end, she did a good job on my eyes, but it was all the wrong colors (my pictures were natural pink and brown, I walked out with a metallic silver and black palette). The rest of the face was bad, the nose was not sufficiently contoured, my face did not match my neck and my pores looked huge with the shimmery makeup. I asked her to match my neck and she did so, when I asked if she could change the makeup on my cheeks she said that there was nothing she could do about it. I know for sure there was because I use products on my daily routine that give me much better results than what her "professional" products did.
After my disappointing makeup trial with Candace (the owner), I asked for a refund of my $420 investment; they did not reimburse me (not even partial), but they did offer another free trial ahead of my wedding. However, Candace later retracted this to a single hairdo.
I have had my eyebrows waxed and tinted here twice. Candace does an excellent job and is very professional.
My hair stylist, Britney, was very nice and did a good job.
Spago is a US Beauty Salon based in Chattanooga, Tennessee. Spago is located at 25 Cherokee Blvd, Chattanooga, TN 37405, USA.
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