Have to give 1 star for poor service and communication. I purchased a $125 gift card for my wife's birthday gift, even asking for advice on an amount including how much tip to include. I decided upon $125 to cover a $105 90-minute massage plus $20 tip. My wife was able to schedule today, but could only do 60 minutes...but no problem as the remainder doesn't expire until 2022. Luckily, the 45-50 minute massage was good...yes, that's correct, 45-50 minutes, not 60 minutes...as apparently time sitting in the room waiting counts towards your massage time. My wife was only told by reception "hmm, that's strange", when the time was questioned. Then the kicker: she was not allowed to use the gift card for the tip! I covered this explicitly when I purchased the gift card so my wife would not have to pay anything during this visit, and even mentioned it again during a call earlier today, but it didn't happen that way. So, she paid a tip with cash and then tried to use up the gift card balance on items for sale in the shop. She was then told she couldn't use the gift card for the merchandise there...until the person made a phone call to someone and then advised the gift card remainder could be used. So, to end my long rant...thanks for making a birthday gift of relaxation a stressful and unsatisfying experience. Hopefully, this was a rare situation and does not occur often, but we will not return and cannot recommend your spa.
I had a wonderful time at A Better You Day Spa. This was a first -time experience, but it will not be the last. I was really impressed with how Wendy (my massage therapist) made for sure that I was comfortable and that I was getting the most out of my visit. I enjoyed the friendly staff there as well. I also had a manicure and a pedicure as well. Claire was my technician and was very pleasant, not to mention that she did an awesome job as well. Thank you to the staff for a wonderful day!
The people are very friendly, helpful, and informative. There was something that got missed the first time and it was fixed at no charge. The customer service is amazing! I have already recommended this place to my friends and family. I will definitely be a repeat, long-term customer and look forward to trying the various services offered.. Very good customer service..
My experience at A Better You was beyond wonderful! The massage was heavenly and the facial was great. All of the staff were professional and treated us like they really appreciated our business. I loved the nice quiet spa atmosphere. Thanks to Leah and all of the staff for making our day there a very relaxing one!
I had an hour massage with Nicole. Nicole was very friendly and professional. She only spoke when it was necessary to check on something with me. Otherwise she respected my desire to relax and not talk during my massage. The atmosphere was wonderfully soothing - with piano music and the sound of running water. The room was spotless and comfortable. Nicole gave a fabulous massage - wish I could have stayed another hour or could go everyday. I look forward to returning soon. Also the staff at the reception desk were very friendly and helpful. The reception area was also decorated quite nicely and was clean and relaxing too while I waited for my appointment. By the way, my appointment started exactly on time - no long waits as is sometimes the case with other spas.
A Better You Day Spa is a US Hair Care Studio based in Chattanooga, Tennessee. A Better You Day Spa is located at 2255 Center St, Chattanooga, TN 37421, USA.
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