Good AAA location. Nice facility. The people were not the friendliest. We are AAA premiere members and we just wanted to get some passport photos taken. Staff didn't seem to enthusiastic but we accomplished what we needed to do.
The people are not bad, but AAA in general is just trash. It is a complete waste of money. You are better off just calling the local providers, because they tend to get the closest provider at the highest rate. If you look one town over you will pay less than the inflated charges that you get with the AAA provider. Save yourself money, and next time use Google and find the best price.
I have been a AAA member for 11 years. I booked a trip at the beginning of August and called the following week to see if I could add on some additional things and pay off my balance. Called Monday, three times Tuesday, finally got someone on Wednesday morning but they would have to "call me back". I never got a return call and attempted 3 more times Wednesday afternoon/evening to get ahold of someone. I ended up driving to the office and canceling my trip. That was over 2 weeks ago and I have still not gotten my deposit returned, even though I have the paperwork showing my deposit would be returned. Guess what... they aren't answering the phones or emails. Horrible horrible service. Imagine if there was an issue while I was traveling?! Oh and to top it off it isn't like they are busy. I've been in the office MANY times and the agents are able to sit with you immediately... this office needs to get it together.
Called to ask a simple question about exchanging currency. The lady who answered said they DID exchange Dollars for Euro. I asked what I needed to do, and she rudely said "I have to put you on hold so I can take care of other customers". Was placed on hold for quite some time, and then hung up. Called back later to be told very quickly that this location doesn't exchange currency at all.
I have family that is AAA, and if there was a chance I was going to be a AAA customer, that chance is now gone...
Placed an online request for installing a battery at 9 pm on a Sunday. They called me 10 minutes later and arrived 10 minutes after that. Car was in a parking garage. They (Mr Seneca) were extremely accommodating and helpful! My car is a bit old and he had to maneuver a bit but he got everything working and even taught me a few things. Wonderful experience and very appropriate for the price considering the time and labor.
Aaa Chattanooga is a US Insurance Agency based in Chattanooga, Tennessee. Aaa Chattanooga is located at 2111 Gunbarrel Rd, Chattanooga, TN 37421, USA.
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