My husband called the following Monday and talked to a manager at length. We were sent an email providing us our next visit was free. We went back at some point in April. Everything was perfect, I believe we had the best server at that restaurant, Carly (spelling?). Two managers came and talked to us. Truly was a great experience.
I've given the waiters my phone number each time, but they never put it in for rewards, so when I should have had 8 out of 10 beers for the Holiday Mini Tour, I actually had zero. Talked to a manager, who told me I needed to go to their website to report missing transactions, so I did. But the website is terrible and never worked. So I went back and talked to a different manager, and she said she would contact corporate. Seriously? Just add the missing ones to my account. Or give me the shirt, or at least a meal, or do ANYTHING to make it better. Instead, I'm being passed around talking to different people wasting my time, all for a stupid Beer Tour t-shirt. Worst of all, the manager told me this is a known problem, and that the rewards system on their computers randomly goes down, even when she worked in Colorado. So corporate knows there's a problem with their rewards system, and just couldn't be bothered to fix it.
3rd experience, 9/23/17. My pizza was wrong, yes, it was remade and we were able to keep the one that was incorrect but still, order was wrong. We had Carly again as our server.
Food is good. I don’t know who’s dumb ass idea it was to get rid of the sweet potatoe tots. Takes a while to get a beer if sitting at table. Bathrooms are usually a wreck.
Our last 4 visits at Chicago Pizza in Hixson, TN. St. Patrick's day, 3/17/17, chicken instead of garlic in my pasta. I was hungry since it takes a while to get our food, as normal. Ate chicken which me, being a vegetarian, completely disgusted me and made me sick. Server was made aware. No manager came to see us, all we got was a sorry, we can take it off your check. Yeah, I'm not eating, that was assumed I would not pay for it.
FINAL visit at Chicago Pizza, at least this location. Ever. 10/14/17. We sat at the bar, restaurant was pretty slow for a Saturday night. We ordered drinks and an appetizer. Everything was going smoothly. Order was placed. After all of this, another couple came down and sat beside us. They ordered pizza. Their food arrived. They ate, we still did not have our food--two orders of macaroni and cheese. I did not think it took over 30 minutes to make two macaroni and cheese so we asked about our food. The bartender comes back with a manager saying they are out of the white cheese sauce that was going to be used on my husband's food. Seriously? No one told us after over half an hour? What was going to happen, we just sat there all night without anyone saying a word? Manager apologized, said our food was going to be comped etc. THEN, surprise! Our food comes out. And apparently they were NOT out of the white cheese sauce because that was on my husband's food. So we waited over half an hour to be told they were out of a product that magically reappeared? Give me a break. I've served before, most likely, for whatever reason, our food was not made and then we were lied to about being out of a product. Manager gave us a card for 2 free entrees. Yeah, those will be used, but not by us. I really do love your food. It is great for me as a vegetarian, there are so many options! But this is pathetic. 75% of the time our order has been messed up.
I used to love this place.
Decided to stop in and eat a late lunch after doing some Christmas shopping with my wife today. My wife ate a stromboli with Italian sausage, green peppers, mushrooms, and black olives. I ate one of their hamburgers. Food tasted fine, however on the way home my wife started getting sick. Now, three to four hrs later, she has been to the bathroom numerous times. Called the restaurant to let them know and of course any member of management was just too busy to talk. Will not eat there again.
Long story short, the service has been terrible the last few times I've visited.
I used to like it here but the service has gone downhill. Walked in with nobody at the host stand, waitress finally came to take our order then handed us our drinks by the top of the glass with no straws. That’s gross. Eventually brought straws but they could use some training.
This is unacceptable for any business to have such a failure rate.
Old Chicago Pizza And Taproom is a US Bar based in Chattanooga, Tennessee. Old Chicago Pizza And Taproom is located at 250 Northgate Mall Dr, Chattanooga, TN 37415, USA.
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