I always love renting from Enterprise because they make it so easy. Their staff is so friendly and helpful. I only dropped one star because I have noticed with the last 2-3 rentals that they are not keeping the cars as clean as they used to (dirty windshields and less than thorough vacuuming etc.). Not a big deal just not what I’ve grown used to over the years.
Reserved an economy car to go out of town. When I arrived it turned out to be a Mitsubishi Mirage with no cruise control. If that was the option for economy, I'm scared to know what choices they had for their compact class--maybe a golf cart or Fred Flintstone's car....
Customer service is great. Although, the new rule of not allowing parking on-site is a major inconvenience to me and my travel plans. I live 5 miles away and the mandatory pick up adds 1 hour to my work travel when I leave. Please consider the customers that are inconvenienced by this new rule. (I travel weekly for work in rental cars and my company has a national account requiring me to rent from Enterprise).
Anyway, I decided to upgrade to intermediate and got a very nice Ford Fusion hybrid. Customer service was very high quality people (professional, down-to-earth, friendly) and great service. Upgrade price wasn't horrible either. So overall I'll give them 5 stars... Do I get free Enterprise points for this review??
Everything was handled professionally. I rented the car via internet and do have a suggestion. Instead of "What is needed at check in time" in small print, it would be more beneficial in the beginning of your web page for information. Example: please bring a piece of mail, preferably a utility bill, to show name and address and also to make sure it is not cash payment and the $150.00 deposit will be taken at time of payment and returned within 48 hours after rental is returned.
I always rent from this location. I recently rented a car from them, and when I realized I needed a bigger vehicle, Kayla was extremely helpful in upgrading my vehicle for me. I will be returning to this exact location for all future rentals.
I have used Enterprise several times and will continue to do so. Thank you.
Enterprise Rent A Car is a US Car Rental based in Chattanooga, Tennessee. Enterprise Rent A Car is located at 305 W 20th St, Chattanooga, TN 37408, USA.
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