Very stupid that you have to pay for parking, and you can't get a validated ticket for a post-op check up. I know it's only $1.00, but I think that it's asinine considering they just got thousands of dollars out of the insurance company. Erlanger can take that dollar and shove it up their a$$. Memorial hospital is a MUCH better option.
Excellent surgeons and staff. It's a level 5 trauma hospital so usually a wait. Helicopters coming in all the time, ambulance after ambulance. However, if your sick, injured, or need a procedure then you want to be here. They have a children's hospital also.
I give one star for this place and that is for the doctors and team that met my husband as he was coming out of the ambulance with a stroke. After the initial treatment he was closed off by a curtain and forgotten about. 40+ something hours and we are still here waiting in ER for a room. This is a sorry place to come for treatment. They did not reassess my husband , a stroke patient, after being there 24 hours. It is excruciating hearing the same people yell and beg for help for hours on end as a nurse walks by ignoring the patient. If the things my husband experienced as a stoke victim were reported to the Joint Commission this hospital would be closed. Absolutely pathetic.
Took my friend here. They spelled his name wrong, put the wrong middle name, put the wrong address, and misclassified his insurance, despite us telling them what kind of insurance it was. We haven't received a bill yet but we are already expecting the worst because of this. He waited 21 hours in the ER to get a room and there was a five hour span in which no one even came to check on him despite him asking for help. Overall, we were there two days for a one hour procedure and he has had issues at every follow-up through Erlanger Health saying they may or may not take his insurance. I wouldn't recommend this hospital to my worst enemy.
If it were possible to give 0 stars I would. Waited in the ER lobby for 1.5 hours with a decreased respiratory rate and difficulty breathing due to an allergic reaction. I had to self administer epinephrine while waiting and finally decided to leave and seek medical care elsewhere. They charged me $108.00 6 months later (via a collection agency after never sending me a bill.) When I called the hospital about this issue the woman in compliance informed me the hospital never issued any charges and that it must have been from the physician group. When I called the hospital billing department, however, they acknowledged the bill and stated that it was for triage charges, which included getting my blood pressure and respiratory rate checked at the registration desk. Upper management refused to remove the bill despite being informed of the circumstances. The Emergency Severity Index is a scale used to triage patients on a 1-5 scale with level 1 indicating the greatest urgency. Levels 1 and 2 both indicate rapid evaluation and treatment are needed. Level 2 includes respiratory impairments, which was the case during my visit. I was not seen in the appropriate amount of time given my condition and left for the purpose of seeking proper medical care. This is a violation of the Emergency Medical Treatment and Labor Act. Furthermore, it is the worst customer service I have ever received and as a medical professional, I am appalled.
Erlanger Health System is a US Hospital based in Chattanooga, Tennessee. Erlanger Health System is located at 975 E 3rd St, Chattanooga, TN 37403, USA.
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