Picked up a Tens unit and some Electrodes! They were very helpful and Got me what my doctor ordered!
I reiterate another reviewer's sentiments: RUN. Customer service is very painfully slow and inefficient, and worst--not knowledgeable about their products enough to give customers what they request. They do not have the best prices as they claim. I found products to be priced about average compared to other retailers.
People need medical things every day and you should at least be open part of the day on Saturday. It would be a great help!!!!!
Needless to say, I spent close to $700 on a unit that is way too small and aggravating as heck to use. When I called Kim back to complain (three times) my messages were ignored. I finally reached another guy that worked there who told me it was not a Mom & Pop shop and apologized for the error. He gave me customer service for the company who makes the unit. So now I have a $700 unit with all the supplies but it takes way too much effort to use.
STAY FAR AWAY from Chattanooga Medical Supply if you can.
So I'll sell it on eBay and find a company who actually listens to me and buy another unit.
I had an extremely difficult time getting anyone to answer my initial requests for information. Tried emailing the address in the website a few times and never got a response (ever). When I did get her (Kim) on the phone she apologized for their website and said she and her husband were running this business and had paid someone to revamp it. Neither were true. I waited 2+ weeks to get my order even placed. I spent a good 30 minutes explaining exactly what I wanted, careful to mention the size of the unit I needed. She yelled over to a guy she claimed was her very knowledgeable husband to verify the size. I ordered additional complimentary products, then waited for her to call back with the price. I told her I just wanted to order them, but yet waited and waited for a call back about the price. The day she called to say she had shipped them was the day I got the price, AND the news that what I thought I ordered wasn't actually what I was getting.
Have done business with them several times over the years. They have years of experience and are always friendly and helpful .
RUN, do not walk, AWAY from this company. Service is EXTREMELY inefficient and incompetent. They do not return phone calls, nor answer emails, nor respond to orders/inquiries via their company web form. They are very disorganized, and if they DO happen to get your order correct, they will send you multiple duplicate orders, causing much more work for you.
Chattanooga Medical Supply is a US Physiotherapist based in Chattanooga, Tennessee. Chattanooga Medical Supply is located at 827 Intermont Rd, Chattanooga, TN 37415, USA.
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