To top it off, I was told on day 12 to come in and get a loaner bike for my troubles - Since I commute by bike. When I arrived hours later, the bike was completely discharged, and they had no charger to provide me....and no second options offered. So....a 50 pound powerless e-bike, and no charger. No thanks. As compensation? I was told my bike would be hand delivered the next morning to the bike shop that offered to do the work the previous week with the parts from the shop, to expedite the repair. Not only was this NEVER done - no explanation has been given as to why it did not take place.
Foremost; Chandlee is knowledgeable and friendly. Garnet is a bike wizard. The bike I bought - Superb.
My general experience with EBS has been positive. They know their stuff, and they have great products. But unless this situation is resolved differently than it has been handled; I'll probably take my repairs elsewhere when possible moving forward.
But the experience of my most recent repair has left a bad taste in my mouth. Summed up in two words - laborious, unsatisfactory.
These fellows are the sort of nonchalant geniuses. you will learn a ton without knowing you have been to e-bike school.
Today is day 15. Half a month to replace a wheel they have on hand - and they still will not tell me when my parts for the bike will arrive.
Awesome folks. Happened to have a wobbly wheel on a ride here while visiting Chattanooga for work. They threw my bike up on the rack and helped me out despite it being closing time. Excellent job--fixed my bike in no time and got to check out some cool electric bikes while I was there. Come check these folks out...even if they are on some motorized wheels ;-)
Super friendly guys. We LOVE our totems!!!! Thanks for introducing us to this great ride
They had my bike for 11 days BEFORE they would even confirm that the part I needed was ordered. Despite having the part ON HAND (in the form of the same bike I purchased weeks earlier), and my continuous prodding, they ACTIVELY REFUSE to repair my bike. First telling me they are too swamped with work to do the labor; then when I contacted another bike shop across the street who said he could do the work THAT DAY, they refused to provide him with the parts - forcing me to continue waiting for parts they can't even confirm have shipped - and it's day fifteen now.
Am I at fault for expecting greater concern, and better service than this?
Chandlee spent 3 hours helping me pick out the right bike for me. I don't spend 3 hours picking out an automobile but I know a lot more about cars and I usually already know what I want when I go to the showroom. Chandlee promised to send me a website link which he did the same day. How often does that happen? A promise made during a sale kept after the sale. My impression is that it's a family owned and operated business though I don't know that for sure but mom brought lunch when I was there and it smelled great. If you go take some milk bones for their mascot. He will do tricks for you and loves to go for bike rides in his own trailer. Great shopping experience and I love my bike.
Electric Bike Specialists is a US Bicycle Store based in Chattanooga, Tennessee. Electric Bike Specialists is located at 45 E Main St #104, Chattanooga, TN 37408, USA.
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