I honestly couldn't be any happier with my experience here. I came in on a Thursday having no clue what to do looking bewildered at everything and spoke with an extremely knowledgeable and professional man I later got to know as Erik. I owned a Trek mountain bike for 13 years (got it when I was 13) that was extremely undersized for me (I'm 6'4" and 230 lbs). So I had no other bike knowledge about what I needed or wanted other how to patch one up when it breaks.
He was over the top kind, patient and answered my hundreds of questions. He sized me for a bike which is something I didn't even know you did and worked nearly an hour on helping me get the bike style that was right for me. I came back the next day after talking with him on the phone some more and tested the bike for a short mile bike ride and fell in love but felt like the seat was too thin / hard. When I purchased the bike he swapped the seat out FOR FREE and gave me a premium gel cushioned seat. Not only that but he spent a good 15 minutes checking everything from brakes, gears, down to what I learned was called the "true" of the wheels.
Great store... I came in Saturday morning before bike check in for the Ironman with a bad tire.. they fixed me with no wait
Got us in and out quickly on our bike repair.
This will be my go-to bike shop from now on. I went in to have my floor pump looked at and Eric ended up replacing it with a newer model free of charge. He gave me tons of great information on areas to ride, upcoming races, and local road groups as I'm new to Chattanooga, and I ended up getting a great deal on my other purchases as well. Highly recommend for the product selection and helpful staff.
I have personally, or been involved in buying 6 bikes from this store in the last 2 years. Every transaction was conducted with the utmost sincerity in CUSTOMER SERVICE! Erik and Tom are two of the best people I've ever met! They could not be more helpful or caring, if they tried! Service after the sale is also very good; They have solid, strong relationships with all their vendors, which greatly benefit their clients. This bike shop should be on your go-to list for all your bike needs!
This is honestly the greatest experience I've ever had buying something in my life. You could tell this was genuinely a passion for him and he took great pride in what he did which is rare to find anymore. I'll definitely recommend everyone I know interested in biking to Own Cyclery.
Owen Cyclery is a US Bicycle Store based in Chattanooga, Tennessee. Owen Cyclery is located at 1920 Northpoint Blvd, Hixson, TN 37343, USA.
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