Very nice. Hotel rooms are great they're clean very modern and updated. Beds are very comfortable. All the hotel staff is above and beyond. So helpful so gracious.
The staff were very helpful and considerate. Everyone we encountered on our stay over Christmas was happy and glad to serve. The common areas seemed clean and well decorated. The 2 queen room on 11th floor was fairly clean, but needs some slight repairs and updating to fixtures in bedroom. The A/C needs to be replaced or at least seriously repaired. TV channels are limited, but there is a Guide channel. The Starbucks in the hotel has limited hours and does not take gift cards. There is a digital piano in the virtual lounge. Overall, good stay over our 2 day Christmas visit to Chattanooga.
Room was clean and comfortable. Staff were very friendly and accommodated all needs and requests during the conference. Located within walking distance from area attractions. No free parking for overnight guests. Meeting rooms were set up adequately and staff helpful. Would stay with this hotel again both personally and for business.
This hotel is in a good location, with easy walks to attractions, shopping, and restaurants. I found their staff super helpful with our requests. The room was in good condition with plenty of room around both beds. The lobby is very nice and the pool looks like it would be very nice on summer days. The hotel is starting to show its age in other parts of the building. The elevators have oil stains on the roof, the paneling was refreshed but doesn't for over the previous paneling locations so it looks unfinished. I would stay here again, unless there was a better deal, there are a few hotels in close proximity and amenities so this isn't the only choice for the area.
My husband booked a surprise trip for my birthday in December of this year. Unfortunately a week before the trip he called and had to tell me about it as he had been called in to work weekends as he is a UPS driver and it is the Holiday season. I called the Hilton as soon as I found out and spoke to a few incredibly helpful people, Jessica- is amazing if you have any needs I would certainly speak with her I feel as though she does her best to go above and beyond for her customers until it becomes out of her hands. Maya and Vickie were also wonderful and as helpful as they could be. I left a message for the manager on duty 3 days ago and have yet to hear back form him. Unfortunately as my husband booked through their website instead of calling in to book they could not help us in canceling and getting a refund. I was directed to the 1-800 corporate number who said nothing but NO and there was nothing they could do besides charge an additional 50 dollars and allow us to book in the coming month and we had to decide when in two days. We were unable to commit to a date as his work will continue to be crazy for the immediate future. We will not be booking with the Hilton group again and are very disappointed in the customer service provided by the chain. Learn from our misfortune and CALL to make your reservation that way if life happens and you are unable to make your reservation they can actually help you.
Our two gentlemen hosts who serve our breakfast every morning are just the nicest gentleman ever
Doubletree By Hilton Chattanooga Downtown is a US Lodging based in Chattanooga, Tennessee. Doubletree By Hilton Chattanooga Downtown is located at 407 Chestnut St, Chattanooga, TN 37402, USA.
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