Charles greeted us and took care of our needs in a very friendly professional manner. Very positive atmosphere. The appliances and furniture in the rooms are modern and up-to-date. I highly recommend this hotel if you are staying in Chatanooga. You may want to call a few days ahead, we didn't have to, but was only able to stay 3 nights. The rooms fill up fast towards the end of the week.
We are here for a softball tournament. There's no option for another hotel
I'm sure being short staffed had something to do with it since it was the Holidays.
However, I would recommend you drive farther and find another location. We have typically had great experiences during our stays with Holiday Inn this was not one of those times.
Checked in to find the bad was not changed and had hair on the sheets. The shower was dirty and there was hair in the tub. The ceiling is severely damaged from a prior water leak. The ceiling is discolored brown and their are pieces missing. The rug is filthy. The ice machine on the third floor is out of order and has been for some time. When we complained about the dirty bed the night manager said he would pick off the hair and spray with Lysol! Really! The hotel is dirty and obviously needs management help.
My husband is a frequent member of the Holday Inn Express and he travels. We actually had a free night and then decided to stay another (my daughetr is in shcool at UTC) so we booked. As I was getting ready in the bathroom a BIGGG ROACH crawled up my leg. I actually wrapped it up in a towel and took in to the front desk. I was going to move to another hotel and the girl at the front desk assured me - we would be comped that night. I received a bill online from my husbands email. I called and NO ONE KNEW WHAT I WAS TALKING ABOUT. So mad. I saw her type it up in our notes for our room. WONT EVER STAY THERE AGAIN!!!! VERY DISAPPOINTED!!!!!
Clean room and well stocked. Building is beginning to show it's age a little. Staff was super friendly and courteous. Check in went smooth and quickly. Breakfast was typical HI Express and the was good. Location is convenient to I-75. Parking lot is a little cramped.
I'll update when we leave.
Holiday Inn Express Suites Chattanooga East Ridge is a US Lodging based in Chattanooga, Tennessee. Holiday Inn Express Suites Chattanooga East Ridge is located at 1441 N Smith St, Chattanooga, TN 37412, USA.
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